The purpose of this Privacy Statement is to inform you about the types of personal information Peach by Charlotte (as follows, “Peach by Charlotte”, “we” or “us”) collects, uses and discloses. It explains how we use and disclose that information, the choices you have regarding such use and disclosure and how you may correct that information.

The terms “you”, “your” and “yours” when used in this privacy policy means any user of this Website and our other online and social media platforms.

This Privacy Statement applies to any personal information we collect or receive about you, from any source, including through our website and other online and social media platforms (the “Sites”).

We encourage you to read this Privacy Statement before providing us with any personal information and before using any of the Sites. By providing us with any personal information or using any of the Sites and/or our services, you are signifying that you agree with all of the terms of this Privacy Statementso please do not do so if you disagree with any part of this Privacy Statement.

1. Collection of Personal Information

a. To which companies does this Privacy Statement apply?

This Privacy Statement applies to the collection, use and disclosure of personal information by Peach by Charlotte

b. What is personal information?

Personal information is any factual or subjective information about an identifiable individual. Your personal information may include but is not limited to your name, mailing address, phone numbers, gender, email address, identification numbers, etc. It also includes information about you, which may be of a confidential nature and may include personally identifying information, information about products you have purchased, and/or financial information.

Personal Information, however, does not include any information that is solely used to communicate with you in relation to your employment, business or profession, such as your name, position name or title, work address, work telephone number, or work electronic address

c. How do we collect your personal information?

We can get your personal information when you:

Buy a product or service from us (including online purchases).
Register for a specific product or service (such as registering your name, phone numbers, email address and physical address details for any of our services).
Subscribe to newsletters or other services from us.
Fill out forms or fields through our Services
Ask us for more information about a product or service or contact us with a question or complaint.
Participate in any of our marketing initiatives, events, promotions in a competition, prize drawsand/or surveys.
Provide information to us through a third-party application, service or website;
Visit or browse our website , send us an email

We can also get your personal information from sources other than you, such as from social media websites (i.e., Facebook, LinkedIn, Twitter or others), blogs, other users and our business partners.

What about Children?

Our Services are intended to be accessed and used only by adults and are not directed to minors. We do not knowingly collect personally identifiable information by anyone under the age of 13 and you should not provide us with any information regarding any individual under the age of 13.

d. How do we use technology to collect information/ Use of cookies?

We collect anonymous information about any user of the Sites. This anonymous information may include a user’s browser type, type of computer operating system, and the domain name of the website from which the user linked to the Sites. This information is collected for our internal use, such as to enhance website security, to detect broad demographic trends, to assist us in providing content tailored to a user’s interests and to otherwise enhance the user experience on the Sites.
If you don’t want cookies, you can remove or block cookies (such as by using the settings in your browser), but doing so may affect your ability to use our Services.

2. Use of Personal Information

a. How do we use your personal information?

We may collect your personal information for a variety of reasons including:

sending you information and communications: we might provide or contact you through telephone, email, postal or other communications with Service updates, promotional materials, surveys, offers, personalized information and other information from us
responding to product inquiries and other requests and processing transactions;
Analyzing, improving and managing our Services and operations: For example, we might obtain feedback regarding our Services, understand and anticipate your needs and preferences, better understand your use of our Services, customize and tailor Service content and advertising, improve our marketing and promotional efforts, engage in statistical analysis and provide feedback to our vendors, advertisers and other third parties.
Resolving problems and disputes
Disclosing your personal information, if we have reason to believe that using or disclosing such information is necessary to protect our rights, safety or property, including by detecting and preventing fraud. We may also use your personal information as otherwise permitted by law.

b. Who do we disclose your personal information to?

We may share information about you with:

Any person who, in our reasonable judgment, is authorized to receive Your Information as your agent, including as a result of your business dealings with that person (for example, your attorney);
Our third-party vendors so that they may provide support for our internal and business operations, including for the handling of data processing, data verification, data storage, surveys, research, internal marketing, delivery of promotional, marketing and transaction materials, and our Services’ maintenance and security
Third parties when you engage in certain activities through our Services that are sponsored by them, such as purchasing products or services offered by a third party, electing to receive information or communications from a third party, or electing to participate in contests, games or other programs sponsored, in whole or in part, by a third party;
As required by law or ordered by a court, regulatory, or administrative agency; As we deem necessary, in our sole discretion, if we believe that you are violating any applicable law, rule or regulation, or are otherwise interfering with another’s rights or property, including, without limitation, our rights or property;
If requested by authorities in the event of any act of terrorism or instance of local, regional or national emergency;
To enforce this Privacy Policy, any other applicable agreements and policies and to enforce our rights;
To our affiliated companies (i.e., companies under common control or management with us).

c. What about User Generated Content?

You are responsible for any content, including personal information, that you contribute to be published or displayed (“posted”) on our Services, or that you transmit to other users of our Services (collectively, “User Generated Content”). Your User Generated Content is posted on and transmitted to other users of our Services at your own risk. We cannot control the actions of other users of our Services with whom you may choose to share your User Generated Content. We are not responsible for circumvention of any privacy settings or security measures of our Services. As a result, we cannot and do not guarantee that your User Generated Content will not be viewed by unauthorized persons. You understand and acknowledge that, even after removal, copies of your User Generated Content may remain viewable in cached and archived pages, or might have been copied or stored by other Service users.

3. General

Links to other sites and information you disclose to third parties

Our Sites may contain links to other websites that are not operated by us. WE ARE NOT RESPONSIBLE FOR THE PRIVACY PRACTICES OR THE CONTENT OF SUCH OTHER WEBSITES, INCLUDING WEBSITES OPERATED BY AFFILIATED ENTITIES. We provide such links only as a convenience and the inclusion of a link on any of our Sites does not imply endorsement of the linked to website by Peach by Charlotte. If you provide any personal information through any such third party websites, your transaction will occur on such third party website (and not on our Sites) and the personal information you provide will be collected by and controlled by the privacy policy of that third party. We recommend that you review the privacy policies of third party websites arrived at from links on our Sites before using those websites.

4. Privacy Statement Updates

We reserve the right to make changes in this Privacy Statement. Such changes will take effect immediately upon posting. For your convenience, the last revised date of the current Privacy Statement will be posted at the top of this page. By continuing to interact with us following such changes, including by using our Sites, you will be deemed to have agreed to such changes. If you do not agree with the terms of this Privacy Statement, please do not continue using our Sites.

5. Contacting Us

If you have questions or concerns about our privacy practices or wish to make a request regarding your personal Information, please contact us at any of the following: hello@peachbycharlotte.com

Shipping, refunds and exchanges

We are committed to providing you with only quality products.

Q: How long does shipping take?

Peach by Charlotte: Your order will be shipped within 3-5 days of placing it.

Q: Can I order from anywhere in the world?

Peach by Charlotte: Yes, you can. We offer worldwide shipping, however shipping costs are charged based on your location.

Q: Can I return a product after purchase?

Peach by Charlotte: Due to hygiene reasons, we do not accept returns on products, so we advise that you choose with care.

Q: What if I decide to cancel an order?

Peach by Charlotte: Orders are final and cannot be cancelled after they have gone through.

Q: What do I do if my items arrived damaged?

Peach by Charlotte: If your products have been damaged in transit, we would sent out a replacement within 5 business days.

If you have any questions or concerns, please contact us on hello@peachbycharlotte.com or on +1 416 550 5895